SHIPPING POLICY
We take great care to ensure your candles arrive safely and promptly. Here’s everything you need to know about our shipping process:
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Processing Time – Since each candle is hand-poured, processing times may vary. Most in-stock items are prepared and ready to ship within 2-3 business days.
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Shipping Times – Once your order is processed, it will be shipped via USPS or UPS. Domestic shipping typically takes 5-7 business days. Delivery times may vary depending on your location and the shipping carrier.
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Shipping Costs – Shipping rates are calculated at checkout based on your location and the size of your order.
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Order Tracking – You’ll receive a tracking number as soon as your order ships, so you can monitor its journey to your doorstep.
We aim to make the process as smooth as possible. If you have any questions or concerns about your shipment, feel free to contact us—we’re happy to help!
RETURN & EXCHANGE POLICY
We want you to love your candles, but we understand that sometimes things don’t go as planned. Here’s how we handle returns and refunds:
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30-Day Return Policy – If you’re not satisfied with your purchase, you can return unused and unburned candles within 30 days of receiving them for a full refund. Items must be in their original condition and packaging.
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Damaged or Defective Items – If your candle arrives damaged or defective, we’ll make it right. Please contact us with a photo of the issue, and we’ll either replace the item or offer a refund, depending on your preference.
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How to Start a Return – Email us at info@mitchellandwick.co with your order details and reason for the return. Once approved, we’ll provide instructions for sending the item back.
Please note that return shipping costs are the responsibility of the customer unless the item is damaged or defective. Refunds are processed once we receive the returned item.
Our goal is to ensure your experience with us is nothing short of delightful! If you have any questions, don’t hesitate to reach out.