We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This policy explains what data we collect, how we use it, and your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where relevant.

 

1. Information We Collect

We collect the following types of information:

• Web User Data: Through marketing and SEO tools, we collect anonymized data, such as site traffic, browser type, and user interactions. This data does not identify individuals and is used solely for improving website performance.

• Personal Information: When you complete a contact form, make a purchase, or interact with us, we may collect:

  • Your name, email address, phone number, and mailing address.

  • Payment details necessary to complete transactions. Note: Payment processing is handled by secure third-party providers, and we do not store full credit card details.

 

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including shipping and delivery.

• To respond to inquiries or provide customer support.

• To send updates about your order or occasional promotional offers (if you’ve opted in).

• To analyze website performance and improve user experience.

 

3. Legal Basis for Data Use

For customers in North America, our collection and use of personal information comply with applicable regulations, including:

• CCPA (California Residents): You have the right to know what personal information we collect, request deletion of your data, and opt out of data sharing (we do not sell personal information).

• PIPEDA (Canada): We collect, use, and disclose personal information only with your consent and for the purposes outlined in this policy.

 

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data only as necessary to:

• Fulfill orders (e.g., sharing your address with shipping carriers like USPS or UPS).

• Comply with legal obligations, such as responding to lawful requests or subpoenas.

 

5. Data Security

We take reasonable technical, administrative, and physical measures to safeguard your personal information. This includes encrypted connections for data transmissions (e.g., SSL/TLS) and secure storage for any retained data.

 

6. Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal information, including:

• Access and Correction: You can request access to your personal data or corrections to inaccurate information.

• Data Deletion: You may request that we delete your personal information, subject to legal or transactional obligations.

• Marketing Preferences: You can opt out of receiving promotional emails by following the unsubscribe link in our communications.

 

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

 

8. Policy Updates

This privacy policy may be updated to reflect changes in our practices, business needs, or legal requirements. Updates will be posted on this page with the effective date.

 

9. Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please contact us at:
Email: info@mitchellandwick.co

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By using our website or providing personal information, you agree to the terms outlined in this Privacy Policy. Your trust is our priority, and we are dedicated to protecting your data.